Features
Answers, handoff, inbox, tickets.
Six things, done properly, at one flat price. Pick one to see how it works.
AI answers
SupportLime answers visitor questions using only your website, help docs, files and Q&A. Sources are shown under every answer and it says when it does not know.
Human handoff
When the assistant cannot answer, it asks for the visitor's email and hands the conversation to your inbox. Reply once and the AI goes quiet in that thread.
Shared inbox
All widget conversations in one inbox: filter by needs-you, search, tag, assign, resolve. Unlimited teammates on every paid plan.
Tickets
Turn a conversation into a ticket with status, priority, assignee, tags and internal notes. Every ticket keeps the transcript and the visitor's email attached.
Lead capture
Collect the visitor's email before the chat, after the first answer, or only on handoff. Every lead is a contact in your workspace, with the conversation attached.
Analytics
See conversations per day, AI resolution rate, handoffs, feedback and the questions the assistant could not answer, then fix them with one click.
Try it on your own site
Free plan, no card. Paid plans start at $29 with unlimited teammates.