AI support chat for your website.
Train it on your site in minutes. It answers visitors around the clock, hands tricky ones to you, and logs the rest as tickets.
Free plan available. No card needed to start.
What visitors see
Grounded answers, with the page they came from
The assistant only answers from your content and shows its source. When it is unsure it says so, asks for an email and hands the thread to your inbox instead of guessing.
- Answers in the visitor’s language
- Sources shown under every answer
- Thumbs up or down trains your knowledge
- Loads after your page, under 3 KB
Setup in 5 minutes
Three steps, no developer needed
- 1
Add your website
Paste your URL. We crawl your pages, help docs and FAQs, and build the knowledge your assistant answers from.
- 2
Paste one script tag
Drop a single line into your site, Shopify theme, WordPress, Webflow or Wix. The launcher appears instantly.
- 3
Let it answer, step in when needed
Visitors get grounded answers around the clock. Anything the AI cannot answer lands in your inbox with the visitor's email.
Everything support needs, nothing it does not
An assistant that answers, an inbox that catches the rest
SupportLime is built for small teams: grounded AI answers, a calm inbox for humans, and tickets so nothing slips.
- Answers from your own content
- Every reply is grounded in your website, docs, PDFs and Q&A pairs, with sources shown. If it does not know, it says so and hands off instead of guessing.
- Human inbox and takeover
- See every conversation, jump in with one click and reply as yourself. The AI pauses for that chat so you never talk over each other.
- Tickets and email follow-up
- Unanswered questions become tickets with status, priority and assignee. Visitors who left get your reply by email.
- Lead capture built in
- Ask for an email before or after a chat, or only when the AI needs help. Every lead lands in your contacts.
- Analytics that improve the bot
- Resolution rate, top questions and a list of what visitors asked that you have not answered yet, with a one-click "add to knowledge" button.
- Looks like your brand, loads light
- Colours, position, greeting, suggested questions and the assistant's persona are yours. The widget stays tiny so your page speed does not suffer.
Why teams switch from Intercom, Tidio and Chatbase
Support tools got expensive in strange ways: per seat, per resolution, per credit. We charge one flat price for the thing that costs money: AI replies.
| SupportLime | Typical competitor | |
|---|---|---|
| Pricing model | Flat monthly, one meter (AI replies) | Per seat + per resolution, or credits with model multipliers |
| Teammates | Unlimited on every paid plan | $19–$132 per seat per month |
| Remove branding | Included from the first paid plan | Extra $17–$99 per month |
| When you hit the limit | The AI pauses, the inbox keeps working | Bot stops responding or you get billed |
| Setup | One script tag, 5 minutes | Onboarding calls, workflows, seat admin |
Competitor pricing from public pricing pages, October 2026. See the comparison pages for details.
Pricing
One meter. No seats. No surprises.
Pay for AI replies, nothing else. Unlimited teammates on every paid plan, no branding fees, and the widget never goes dark when you hit a limit.
Paid plans start with a 7-day trial for $7, then renew at the plan price until you cancel.
Free
Try it on a small site.
$0/month, billed yearly
- 1 website
- 100 AI replies / month
- 100 pages indexed
- Human inbox and tickets
- Lead capture
- 30-day history
- "Powered by SupportLime" badge
Starter
One site, the whole toolkit.
$24/month, billed yearly
- 1 website
- 1,500 AI replies / month
- 1,000 pages indexed
- Unlimited teammates
- No branding
- 1-year history
- Daily re-crawl
- Email support
Growth
Most popular
Several sites, integrations, API.
$66/month, billed yearly
- 5 websites
- 6,000 AI replies / month
- 5,000 pages indexed
- Unlimited teammates
- No branding
- Unlimited history
- API keys, MCP server, webhooks
- Slack and Zapier notifications
- Priority support
Scale
Agencies and multi-brand teams.
$166/month, billed yearly
- 15 websites
- 20,000 AI replies / month
- 20,000 pages indexed
- Everything in Growth
- Custom widget domain
- Client sub-workspaces, white-label
- Onboarding call
Need more replies? Turn on overage at $8 per 1,000 extra AI replies ($6 on Scale), or keep it off and the assistant simply pauses until next month. Human replies are always unlimited.
Frequently asked questions
- How does the AI know how to answer questions about my business?
You add your website URL, help pages, PDFs or plain text. We index that content and the assistant answers only from it, citing the page it used. You can add corrections and canned answers any time.
- What happens when the AI cannot answer?
It says so, offers to connect the visitor with you and asks for their email. The conversation lands in your inbox and becomes a ticket, so nothing is lost.
- What counts as an AI reply?
One answer generated by the assistant. Human replies from your inbox are free and unlimited, whatever plan you are on. There are no credit multipliers: one reply is one reply.
- What happens when I use up my monthly AI replies?
The widget never goes dark. The assistant pauses and visitors can still leave a message that reaches your inbox. You can enable overage at a flat rate per 1,000 extra replies or upgrade.
- Does it work on Shopify, WordPress, Webflow or Wix?
Yes. It is a single script tag that works on any site. We have step-by-step install guides for the popular platforms and a WordPress plugin is on the way.
- Will it slow my website down?
No. The launcher is a few kilobytes and loads after your page is interactive. The chat itself opens in an isolated frame so it cannot conflict with your styles or scripts.
- Can my team use it too?
Yes. Invite as many teammates as you like on any paid plan. Seats are never charged for.
- How is the trial billed?
Paid plans start with a short paid trial so you can test the assistant on real traffic. After the trial the plan renews at its normal price until you cancel, which you can do any time from the billing page.
Your visitors have questions right now.
Give them answers tonight, and wake up to a tidy inbox instead of a full one.