Tidio alternative
Looking for a Tidio alternative?
Tidio is a solid live-chat product that grew an AI agent (Lyro) on top. The catch is the bill: a conversation meter, a separate Lyro meter from $0.50 to $0.65 per AI conversation, a visitor meter for automations, and $16.67 a month to take the Tidio logo off your widget. SupportLime meters one thing, AI replies, and removes branding from the first paid plan.
SupportLime vs Tidio, side by side
| SupportLime | Tidio | |
|---|---|---|
| Pricing | Flat monthly: Free, $29, $79, $199 | Starter $29, Growth from $59, Plus from $300 per month (monthly rates) |
| What you pay for | AI replies only (1 reply = 1 reply) | Three meters: human conversations, Lyro AI conversations ($0.50–$0.65 each), Flows visitors |
| Teammates | Unlimited teammates on every paid plan | Up to 10 on Free, more on paid |
| Remove branding | No branding on paid plans, no extra fee | $16.67/month add-on on Growth; not available on Free or Starter |
| When you hit the limit | Assistant pauses, inbox keeps working | Lyro stops when its allowance is used |
| Setup | One script tag, 5-minute setup | Quick install; the pricing calculator takes longer |
| Human inbox and tickets | Inbox, takeover, tickets included | Yes |
Tidio figures from its public pricing page and reviews, checked October 2026. Tell us if something changed: hello@supportlime.com.
Why people leave Tidio
“They doubled my rate without notifying me and charged me for an entire year… I then tried cancel and they would not refund.”
Trustpilot, October 2025“The entry price rarely reflects what you'll actually pay”
Drag, Tidio pricing breakdown, October 2026“Their own live chatbot Lyro can barely answer any help questions”
Trustpilot, August 2025
Who should stay on Tidio
Tidio shines for e-commerce stores that want chat, email marketing, and canned flows in one place and are happy to manage several meters. SupportLime is leaner: AI answers from your content, a human inbox, tickets, and one number on the invoice.
What you get with SupportLime
Answers from your own content
Website, docs, pasted text, Q&A. Sources shown under every answer; the assistant says when it does not know.
Human inbox and takeover
Jump into any conversation; the assistant steps aside. Visitors who left get your reply by email.
Tickets
Unanswered questions become tickets with status, priority, assignee and notes.
One meter, flat price
AI replies only. Unlimited teammates, no branding fee, never goes dark at the limit.
Frequently asked questions
- How does SupportLime compare with Lyro?
- Both answer visitor questions from your content. Lyro is metered per AI conversation at $0.50–$0.65; SupportLime includes 1,500 AI replies in the $29 Starter plan, roughly 400–700 conversations, and never charges per conversation.
- Is there a branding fee?
- No. Paid plans are unbranded. The Free plan shows a small "Powered by SupportLime" link.
- Does SupportLime have live chat?
- Yes: the inbox lets you reply to visitors in real time while they are on your site, and by email if they left. There is no separate "live chat" plan to buy.
- Can I run it on Shopify?
- Yes, with one script tag in your theme. A Shopify App Store listing with order-status answers is on the roadmap.
Other comparisons
Switch from Tidio in an afternoon
Crawl your site, paste one script tag, keep your old tool running until you are happy.