Fin alternative
A Fin alternative that does not bill per outcome
Fin is the AI agent at the centre of the company formerly called Intercom. It is capable, and it is priced for enterprises: $0.99 for every conversation it counts as an outcome, including ones where the visitor simply stopped replying. SupportLime gives small teams the same core job, grounded answers from your docs with a handoff to humans, for a flat monthly price.
SupportLime vs Fin, side by side
| SupportLime | Fin | |
|---|---|---|
| Pricing | Flat monthly: Free, $29, $79, $199 | Seats from $29/month plus Fin usage |
| What you pay for | AI replies only (1 reply = 1 reply) | $0.99 per outcome; outcomes include "assumed resolutions" |
| Teammates | Unlimited teammates on every paid plan | Per seat for the human inbox |
| Remove branding | No branding on paid plans, no extra fee | n/a |
| When you hit the limit | Assistant pauses, inbox keeps working | No cap, the bill grows with volume |
| Setup | One script tag, 5-minute setup | Enterprise onboarding, workflows |
| Human inbox and tickets | Inbox, takeover, tickets included | Yes, per seat |
Fin figures from its public pricing page and reviews, checked October 2026. Tell us if something changed: hello@supportlime.com.
Why people leave Fin
“Fin does not have flat fee. They charge exclusively for resolutions.”
Hacker News, June 2026“the per-resolution model can become expensive quickly and makes forecasting support costs harder”
G2 review summary via Macha, 2026“Greedy company… charging $3000+ a month for 20 seats.”
Trustpilot, October 2026
Who should stay on Fin
Fin makes sense when you already run Intercom or Salesforce and handle tens of thousands of conversations with a large support team. SupportLime is for the site owner or small team who wants answers on the site tonight and a tidy inbox tomorrow.
What you get with SupportLime
Answers from your own content
Website, docs, pasted text, Q&A. Sources shown under every answer; the assistant says when it does not know.
Human inbox and takeover
Jump into any conversation; the assistant steps aside. Visitors who left get your reply by email.
Tickets
Unanswered questions become tickets with status, priority, assignee and notes.
One meter, flat price
AI replies only. Unlimited teammates, no branding fee, never goes dark at the limit.
Frequently asked questions
- What is the difference between Fin and Intercom?
- In May 2026 Intercom renamed the company to Fin, after its AI agent. Salesforce then agreed to acquire it in June 2026. The product line continues; the pricing model (seats plus per-outcome AI) is unchanged.
- How does SupportLime count usage instead?
- One AI reply is one reply, whatever model runs it and whether or not it resolves the question. Your plan includes a monthly allowance; you can enable overage at a flat rate per 1,000 replies or let the assistant pause.
- Will SupportLime answer as well as Fin?
- For questions answerable from your website and docs, grounded answers with sources work the same way. We do not do multi-step actions in other systems yet (order lookups are on the roadmap).
- Can visitors reach a human?
- Always. The assistant hands off when it does not know, asks for an email, and the conversation lands in your inbox as a ticket.
Other comparisons
Switch from Fin in an afternoon
Crawl your site, paste one script tag, keep your old tool running until you are happy.