Chatbase alternative
Looking for a Chatbase alternative?
Chatbase is one of the best-known "train a chatbot on your data" builders. Its pricing is where small teams get surprised: 700 message credits on the $40 Hobby plan, 2 to 6 credits per reply on the stronger models, one chatbot per plan, 2 seats, and $1,188 a year to remove the Chatbase badge. SupportLime was designed around those complaints.
SupportLime vs Chatbase, side by side
| SupportLime | Chatbase | |
|---|---|---|
| Pricing | Flat monthly: Free, $29, $79, $199 | Hobby $40, Basic $150, Business $500 per month (monthly rates); no free plan |
| What you pay for | AI replies only (1 reply = 1 reply) | Message credits; replies on stronger models consume several credits each |
| Teammates | Unlimited teammates on every paid plan | 2 / 3 / 5 seats |
| Remove branding | No branding on paid plans, no extra fee | $1,188 per year to remove |
| When you hit the limit | Assistant pauses, inbox keeps working | Auto-recharge credits at $40 per 1,000 |
| Setup | One script tag, 5-minute setup | Quick; one agent per plan, $300/year per extra agent |
| Human inbox and tickets | Inbox, takeover, tickets included | Helpdesk features on higher plans |
Chatbase figures from its public pricing page and reviews, checked October 2026. Tell us if something changed: hello@supportlime.com.
Why people leave Chatbase
“Charged three times after I explicitly told them to close my account… they refused to refund the charges”
Trustpilot, September 2026“Our plan conditions became significantly less favorable over time”
Trustpilot, October 2026“price "a bit too steep for the credits that are allocated for each plan"”
Capterra reviewer, 2026
Who should stay on Chatbase
Chatbase is strong for developers building custom AI agents with actions and integrations. If you mostly need a support widget that answers from your site and hands off to people, SupportLime gets you there in five minutes, with the human inbox and tickets included.
What you get with SupportLime
Answers from your own content
Website, docs, pasted text, Q&A. Sources shown under every answer; the assistant says when it does not know.
Human inbox and takeover
Jump into any conversation; the assistant steps aside. Visitors who left get your reply by email.
Tickets
Unanswered questions become tickets with status, priority, assignee and notes.
One meter, flat price
AI replies only. Unlimited teammates, no branding fee, never goes dark at the limit.
Frequently asked questions
- What is a credit on Chatbase versus a reply on SupportLime?
- Chatbase deducts a variable number of credits per reply depending on the model. SupportLime counts one reply as one reply; we choose the model and absorb the cost.
- How many chatbots can I have?
- One website on Free and Starter, five on Growth, fifteen on Scale, each with its own knowledge and widget. Extra sites never cost $300 a year.
- Does SupportLime have a free plan?
- Yes, with 100 AI replies a month. Chatbase has a 7-day trial only.
- Can my whole team use it?
- Yes, unlimited teammates on every paid plan.
Other comparisons
Switch from Chatbase in an afternoon
Crawl your site, paste one script tag, keep your old tool running until you are happy.