Shopify integration

AI support chat for your Shopify store

Most Shopify support questions are the same five: where is my order, do you ship to X, what is the return policy, is this in stock, how do I use it. SupportLime crawls your store, policies and FAQ pages and answers those around the clock, then hands the rest to you with the customer's email.

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Install on Shopify in three steps

  1. 1

    Create your SupportLime account and add your store URL

    Sign up free, paste your store address (for example mystore.com or mystore.myshopify.com) and we crawl your product, collection, policy and FAQ pages.

  2. 2

    Copy the script tag

    In the SupportLime dashboard open Widget and copy the one-line script tag.

  3. 3

    Paste it into your theme

    In Shopify admin go to Online Store → Themes → Edit code, open layout/theme.liquid and paste the tag just before . Save. The launcher appears on every page.

The tag you paste (your key is in Dashboard → Widget):

<script src="https://widget.supportlime.com/v1.js" data-key="sl_pub_YOUR_KEY" async></script>

Tips

  • •Add your shipping and returns policies as Q&A sources so answers are exact.
  • •Use the test chat with real customer questions before going live.
  • •Order-status lookups by order number are on our roadmap; until then the assistant hands those to you.

Frequently asked questions

Does it slow my Shopify store down?
No. The loader is about 2 KB, loads after the page is interactive, and the chat opens in an isolated iframe. Your theme CSS and JavaScript are untouched.
Do I need a Shopify app?
Not for the chat: one script tag in theme.liquid is enough. A Shopify App Store listing with order lookups is planned.
Can it answer questions about specific products?
Yes, if the product page is crawlable. It quotes your product descriptions and shows the product page as the source.

Other platforms

Add AI support chat to Shopify today

Free plan, no card. Paid plans start at $29 with unlimited teammates.

Add it to your siteRead the docs

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