Tawk.to alternative
Looking for a Tawk.to alternative?
Tawk.to's free live chat is genuinely free, and that is why millions of sites use it. Add AI and the add-ons stack up: AI Assist from $29 a month for 1,000 messages, $29 a month per property to remove the branding, hired agents by the hour. SupportLime starts where Tawk.to's add-ons end, one price, AI and inbox included, no branding on paid plans.
SupportLime vs Tawk.to, side by side
| SupportLime | Tawk.to | |
|---|---|---|
| Pricing | Flat monthly: Free, $29, $79, $199 | Live chat free; AI Assist $29 / $99 / $399 per month for 1,000 / 5,000 / 20,000 AI messages |
| What you pay for | AI replies only (1 reply = 1 reply) | AI messages (1 credit per completion, incl. smart replies) |
| Teammates | Unlimited teammates on every paid plan | Unlimited agents |
| Remove branding | No branding on paid plans, no extra fee | $29 per month per property to remove |
| When you hit the limit | Assistant pauses, inbox keeps working | Top-ups at $30 per 1,000 |
| Setup | One script tag, 5-minute setup | Quick |
| Human inbox and tickets | Inbox, takeover, tickets included | Yes |
Tawk.to figures from its public pricing page and reviews, checked October 2026. Tell us if something changed: hello@supportlime.com.
Why people leave Tawk.to
“Remove branding is a paid add-on per property, on top of AI Assist”
Tawk.to pricing, October 2026“AI Assist tiers and top-up pricing differ between the pricing page and help centre”
Third-party teardown, September 2026
Who should stay on Tawk.to
Keep Tawk.to if you only need free human live chat and are happy with the badge. Pick SupportLime when you want the AI to answer most questions from your content so you only see the ones that need you.
What you get with SupportLime
Answers from your own content
Website, docs, pasted text, Q&A. Sources shown under every answer; the assistant says when it does not know.
Human inbox and takeover
Jump into any conversation; the assistant steps aside. Visitors who left get your reply by email.
Tickets
Unanswered questions become tickets with status, priority, assignee and notes.
One meter, flat price
AI replies only. Unlimited teammates, no branding fee, never goes dark at the limit.
Frequently asked questions
- Is SupportLime free?
- There is a Free plan with 100 AI replies a month and the inbox included (branded). Paid plans start at $29 and are unbranded.
- How does SupportLime's AI differ from Tawk.to AI Assist?
- SupportLime answers from your crawled website, pasted text and Q&A with sources shown, and hands off when unsure. AI Assist is a layer on Tawk.to's chat with its own knowledge base setup.
- Can I keep unlimited agents?
- Yes, teammates are unlimited on every paid plan.
Other comparisons
Switch from Tawk.to in an afternoon
Crawl your site, paste one script tag, keep your old tool running until you are happy.