Lead capture
Turn questions into contacts
A visitor asking "do you ship to Canada?" is a buyer. SupportLime can ask for their email before the chat, after the first answer, or only when it hands off to you. Every address becomes a contact with the full conversation attached, and a webhook can push it to your CRM.
How it works
Your choice of timing
Before the first message, after the first answer, on handoff only, or never. Set per website.
Identify logged-in users
Call the JavaScript API with the user's email and name so their chats attach to the right contact.
Contacts with history
Each contact keeps every conversation and ticket, plus the pages they were on.
Push to your CRM
The contact.captured webhook fires with the email and transcript (Growth and Scale).
Spam resistant
Honeypot fields, rate limits and a Turnstile challenge under load keep bots out of your leads.
GDPR delete
Delete a contact and every conversation attached to it from the dashboard or the API.
Frequently asked questions
- Does asking for an email hurt engagement?
- Asking before the first message does. Asking only on handoff is the least intrusive and is the default; after-first-answer is a good middle ground.
- Can I export leads?
- Yes, from the API, and a CSV export is coming to the dashboard.
More features
Try it on your own site
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