Tickets
Tickets, attached to the conversation
Not everything is answered in one chat. Turn any conversation into a ticket with a number, status, priority, assignee and internal notes, and keep the transcript and the visitor's email with it. Simple enough for a one-person shop, structured enough for a team.
How it works
One click from the inbox
The subject defaults to the first visitor message; the transcript and contact come along.
Status and priority
Open, pending (waiting on the customer), resolved, closed. Low to urgent.
Internal notes
Notes the customer never sees, with who wrote them and when.
Tags
Group tickets by topic and spot patterns in what visitors need.
Team email
New tickets email the team with a direct link.
API and webhooks
Create and update tickets from your own tools; get a webhook when one is created.
Frequently asked questions
- Can visitors see ticket status?
- Not yet. Visitors are updated by your replies in the chat or by email.
- Can I create a ticket without a conversation?
- Yes, from the Tickets tab or the API, optionally linked to a customer email.
More features
Try it on your own site
Free plan, no card. Paid plans start at $29 with unlimited teammates.