Shared inbox
One inbox for all your sites
Every conversation from every website you run lands in one place, with the ones waiting for a human on top. Search, tag, assign and resolve. Unlimited teammates on every paid plan, because support is a team sport and seats should not be a tax.
How it works
Needs you, first
Filters for "needs you", "AI handling", "resolved" and overdue, with live counts and a badge in the sidebar.
Search and tags
Search contact emails, names and message text. Tag threads ("refund", "bug", "vip") and filter by tag.
Full context
The transcript, the assistant's sources and confidence, the visitor's email, the page they were on, and any tickets.
Reply, resolve, reopen
Reply from the thread (the AI pauses), resolve when done, reopen to let the assistant handle it again.
Browser notifications
Get a desktop notification when a visitor needs a human, even with the dashboard in another tab.
API and MCP
Growth and Scale can read and reply to the inbox from code or from Claude, ChatGPT and Cursor through the MCP server.
Frequently asked questions
- How many teammates can use the inbox?
- As many as you like on any paid plan. Free is one seat.
- Can I see dashboard test chats in the inbox?
- No, test chats stay out of the inbox and never trigger handoff emails.
- Is there an email channel?
- Inbound email to tickets is on the roadmap. Today the inbox is the widget plus email replies to visitors who left an address.
More features
Try it on your own site
Free plan, no card. Paid plans start at $29 with unlimited teammates.