Comparison
Fin vs Zendesk
Fin (Intercom's AI agent) and Zendesk AI agents are the two enterprise AI support products, and both bill per resolution on top of seats. If you are a small team, the per-resolution model is the thing to avoid; SupportLime meters AI replies at a flat allowance and never bills handoffs.
Side by side
| Fin | Zendesk | SupportLime | |
|---|---|---|---|
| Pricing | Seats from $29/month plus Fin usage | Support Team ~$19/agent, Suite Team ~$55/agent, Suite Professional ~$115/agent per month (annual, USD) | Flat monthly: Free, $29, $79, $199 |
| What you pay for | $0.99 per outcome; outcomes include "assumed resolutions" | Automated resolutions ~$1.50 committed / $2.00 pay-as-you-go; 5–10 included per agent | AI replies only (1 reply = 1 reply) |
| Teammates | Per seat for the human inbox | Per agent | Unlimited teammates on every paid plan |
| Remove branding | n/a | n/a | No branding on paid plans, no extra fee |
| When you hit the limit | No cap, the bill grows with volume | Billed per resolution | Assistant pauses, inbox keeps working |
| Setup | Enterprise onboarding, workflows | Days to weeks, often with a partner | One script tag, 5-minute setup |
| Human inbox and tickets | Yes, per seat | Yes, per agent | Inbox, takeover, tickets included |
Figures from each vendor's public pricing page and reviews, checked October 2026. Full write-ups: Fin alternative, Zendesk alternative.
What people say
- Fin
“Fin does not have flat fee. They charge exclusively for resolutions.”
Hacker News, June 2026 - Fin
“the per-resolution model can become expensive quickly and makes forecasting support costs harder”
G2 review summary via Macha, 2026 - Zendesk
“Automated resolutions are an additional usage charge on top of agent seats”
Zendesk pricing, October 2026 - Zendesk
“Gartner predicts GenAI cost per resolution will exceed offshore human agent costs by 2030”
Gartner, January 2026
Frequently asked questions
- What is an "assumed resolution"?
- A conversation counted as resolved, and billed, because the visitor stopped replying. See our glossary entry on AI resolution rate.
Other comparisons
Or skip both
SupportLime: AI answers with sources, inbox and tickets, unlimited teammates, one flat price. Free plan, no card.