Comparison
Intercom vs Crisp
Crisp is the sensible mid-market alternative to Intercom: flat workspace pricing, a good inbox, AI on higher tiers. Intercom is more polished and far more expensive with per-outcome AI. SupportLime is simpler than both and prices AI replies flat with unlimited seats.
Side by side
| Intercom | Crisp | SupportLime | |
|---|---|---|---|
| Pricing | Essential $29/seat, Advanced $85/seat, Expert $132/seat per month (annual rates) | Free (2 seats, no AI), Mini $45, Essentials $95, Plus $295 per workspace per month | Flat monthly: Free, $29, $79, $199 |
| What you pay for | Fin AI agent $0.99 per outcome, 50-outcome monthly minimum when used standalone | AI credits per plan (≈90 / 450 / 1,350 automated conversations); overage not published | AI replies only (1 reply = 1 reply) |
| Teammates | Per seat, every teammate costs | 4 / 10 / 20+, extra agents $10 | Unlimited teammates on every paid plan |
| Remove branding | n/a | White-label on Plus ($295) only | No branding on paid plans, no extra fee |
| When you hit the limit | Billed per outcome, including "assumed" resolutions when a visitor goes quiet | Credits run out | Assistant pauses, inbox keeps working |
| Setup | Workflows, seat admin, onboarding | Quick | One script tag, 5-minute setup |
| Human inbox and tickets | Yes, per seat | Yes, full inbox | Inbox, takeover, tickets included |
Figures from each vendor's public pricing page and reviews, checked October 2026. Full write-ups: Intercom alternative, Crisp alternative.
What people say
- Intercom
“tickets that take a human 1 min to respond to now cost you $0.99 ($60+/hour)”
Hacker News, June 2026 - Intercom
“we would be forcibly migrated to seat-based pricing… paying 3 to 4 times our current expenditure”
Hacker News, May 2025 - Crisp
“AI conversations are ~$0.056 each once you divide the included credit by Crisp's own estimate”
Drag, Crisp pricing breakdown, 2026 - Crisp
“Annual billing available only in-app; overage prices are not published”
Crisp pricing page, October 2026
Frequently asked questions
- Is Crisp per seat?
- Crisp prices per workspace with seat caps per plan. Intercom is per seat. SupportLime is per workspace with unlimited seats.
Other comparisons
Or skip both
SupportLime: AI answers with sources, inbox and tickets, unlimited teammates, one flat price. Free plan, no card.