Comparison
Crisp vs Chatbase
Crisp is a support inbox with AI on its upper tiers; Chatbase is an AI bot builder with a thin inbox. Together they cover what SupportLime does alone: grounded answers, a shared inbox and tickets, at one price with no branding fee.
Side by side
| Crisp | Chatbase | SupportLime | |
|---|---|---|---|
| Pricing | Free (2 seats, no AI), Mini $45, Essentials $95, Plus $295 per workspace per month | Hobby $40, Basic $150, Business $500 per month (monthly rates); no free plan | Flat monthly: Free, $29, $79, $199 |
| What you pay for | AI credits per plan (≈90 / 450 / 1,350 automated conversations); overage not published | Message credits; replies on stronger models consume several credits each | AI replies only (1 reply = 1 reply) |
| Teammates | 4 / 10 / 20+, extra agents $10 | 2 / 3 / 5 seats | Unlimited teammates on every paid plan |
| Remove branding | White-label on Plus ($295) only | $1,188 per year to remove | No branding on paid plans, no extra fee |
| When you hit the limit | Credits run out | Auto-recharge credits at $40 per 1,000 | Assistant pauses, inbox keeps working |
| Setup | Quick | Quick; one agent per plan, $300/year per extra agent | One script tag, 5-minute setup |
| Human inbox and tickets | Yes, full inbox | Helpdesk features on higher plans | Inbox, takeover, tickets included |
Figures from each vendor's public pricing page and reviews, checked October 2026. Full write-ups: Crisp alternative, Chatbase alternative.
What people say
- Crisp
“AI conversations are ~$0.056 each once you divide the included credit by Crisp's own estimate”
Drag, Crisp pricing breakdown, 2026 - Crisp
“Annual billing available only in-app; overage prices are not published”
Crisp pricing page, October 2026 - Chatbase
“Charged three times after I explicitly told them to close my account… they refused to refund the charges”
Trustpilot, September 2026 - Chatbase
“Our plan conditions became significantly less favorable over time”
Trustpilot, October 2026
Frequently asked questions
- Which is easier to set up?
- Chatbase for the bot, Crisp for the inbox. SupportLime: paste a URL, test, paste a tag.
Other comparisons
Or skip both
SupportLime: AI answers with sources, inbox and tickets, unlimited teammates, one flat price. Free plan, no card.