Comparison
Crisp vs Tawk.to
Tawk.to is free live chat with AI and branding removal sold on top; Crisp is a mid-priced suite with AI on its higher tiers. Both are good value for live chat first. SupportLime starts from the AI answer and includes the inbox, which is the other way round.
Side by side
| Crisp | Tawk.to | SupportLime | |
|---|---|---|---|
| Pricing | Free (2 seats, no AI), Mini $45, Essentials $95, Plus $295 per workspace per month | Live chat free; AI Assist $29 / $99 / $399 per month for 1,000 / 5,000 / 20,000 AI messages | Flat monthly: Free, $29, $79, $199 |
| What you pay for | AI credits per plan (≈90 / 450 / 1,350 automated conversations); overage not published | AI messages (1 credit per completion, incl. smart replies) | AI replies only (1 reply = 1 reply) |
| Teammates | 4 / 10 / 20+, extra agents $10 | Unlimited agents | Unlimited teammates on every paid plan |
| Remove branding | White-label on Plus ($295) only | $29 per month per property to remove | No branding on paid plans, no extra fee |
| When you hit the limit | Credits run out | Top-ups at $30 per 1,000 | Assistant pauses, inbox keeps working |
| Setup | Quick | Quick | One script tag, 5-minute setup |
| Human inbox and tickets | Yes, full inbox | Yes | Inbox, takeover, tickets included |
Figures from each vendor's public pricing page and reviews, checked October 2026. Full write-ups: Crisp alternative, Tawk.to alternative.
What people say
- Crisp
“AI conversations are ~$0.056 each once you divide the included credit by Crisp's own estimate”
Drag, Crisp pricing breakdown, 2026 - Crisp
“Annual billing available only in-app; overage prices are not published”
Crisp pricing page, October 2026 - Tawk.to
“Remove branding is a paid add-on per property, on top of AI Assist”
Tawk.to pricing, October 2026 - Tawk.to
“AI Assist tiers and top-up pricing differ between the pricing page and help centre”
Third-party teardown, September 2026
Frequently asked questions
- Is Tawk.to really free?
- Live chat is. Removing branding and the AI assistant are paid add-ons.
- Which is better for a one-person business?
- If you want to answer chats yourself, Tawk.to. If you want most chats answered without you, SupportLime Free or Starter.
Other comparisons
Or skip both
SupportLime: AI answers with sources, inbox and tickets, unlimited teammates, one flat price. Free plan, no card.