Comparison
Chatbase vs Tidio
Chatbase is an AI-agent builder: strong on training a bot, weak on the human side (no real inbox or tickets, and branding removal costs $99 a month). Tidio is a live-chat tool with AI bolted on. If the job is "answer from my site, hand off to me, keep tickets", SupportLime does all three at one price.
Side by side
| Chatbase | Tidio | SupportLime | |
|---|---|---|---|
| Pricing | Hobby $40, Basic $150, Business $500 per month (monthly rates); no free plan | Starter $29, Growth from $59, Plus from $300 per month (monthly rates) | Flat monthly: Free, $29, $79, $199 |
| What you pay for | Message credits; replies on stronger models consume several credits each | Three meters: human conversations, Lyro AI conversations ($0.50–$0.65 each), Flows visitors | AI replies only (1 reply = 1 reply) |
| Teammates | 2 / 3 / 5 seats | Up to 10 on Free, more on paid | Unlimited teammates on every paid plan |
| Remove branding | $1,188 per year to remove | $16.67/month add-on on Growth; not available on Free or Starter | No branding on paid plans, no extra fee |
| When you hit the limit | Auto-recharge credits at $40 per 1,000 | Lyro stops when its allowance is used | Assistant pauses, inbox keeps working |
| Setup | Quick; one agent per plan, $300/year per extra agent | Quick install; the pricing calculator takes longer | One script tag, 5-minute setup |
| Human inbox and tickets | Helpdesk features on higher plans | Yes | Inbox, takeover, tickets included |
Figures from each vendor's public pricing page and reviews, checked October 2026. Full write-ups: Chatbase alternative, Tidio alternative.
What people say
- Chatbase
“Charged three times after I explicitly told them to close my account… they refused to refund the charges”
Trustpilot, September 2026 - Chatbase
“Our plan conditions became significantly less favorable over time”
Trustpilot, October 2026 - Tidio
“They doubled my rate without notifying me and charged me for an entire year… I then tried cancel and they would not refund.”
Trustpilot, October 2025 - Tidio
“The entry price rarely reflects what you'll actually pay”
Drag, Tidio pricing breakdown, October 2026
Frequently asked questions
- Does Chatbase have a human inbox?
- It has a basic conversation log. Handoff to a human with tickets and assignment is not its focus.
- Can I remove branding on each?
- Chatbase: $99/month add-on. Tidio: paid add-on. SupportLime: included on every paid plan.
Other comparisons
Or skip both
SupportLime: AI answers with sources, inbox and tickets, unlimited teammates, one flat price. Free plan, no card.