Comparison
Tidio vs Tawk.to
Both grew up as live chat. Tawk.to is free with paid add-ons; Tidio has tiers plus AI and branding add-ons. Pick on whether you want to staff the chat yourself. If you would rather the assistant answer most of it, SupportLime is built for that.
Side by side
| Tidio | Tawk.to | SupportLime | |
|---|---|---|---|
| Pricing | Starter $29, Growth from $59, Plus from $300 per month (monthly rates) | Live chat free; AI Assist $29 / $99 / $399 per month for 1,000 / 5,000 / 20,000 AI messages | Flat monthly: Free, $29, $79, $199 |
| What you pay for | Three meters: human conversations, Lyro AI conversations ($0.50–$0.65 each), Flows visitors | AI messages (1 credit per completion, incl. smart replies) | AI replies only (1 reply = 1 reply) |
| Teammates | Up to 10 on Free, more on paid | Unlimited agents | Unlimited teammates on every paid plan |
| Remove branding | $16.67/month add-on on Growth; not available on Free or Starter | $29 per month per property to remove | No branding on paid plans, no extra fee |
| When you hit the limit | Lyro stops when its allowance is used | Top-ups at $30 per 1,000 | Assistant pauses, inbox keeps working |
| Setup | Quick install; the pricing calculator takes longer | Quick | One script tag, 5-minute setup |
| Human inbox and tickets | Yes | Yes | Inbox, takeover, tickets included |
Figures from each vendor's public pricing page and reviews, checked October 2026. Full write-ups: Tidio alternative, Tawk.to alternative.
What people say
- Tidio
“They doubled my rate without notifying me and charged me for an entire year… I then tried cancel and they would not refund.”
Trustpilot, October 2025 - Tidio
“The entry price rarely reflects what you'll actually pay”
Drag, Tidio pricing breakdown, October 2026 - Tawk.to
“Remove branding is a paid add-on per property, on top of AI Assist”
Tawk.to pricing, October 2026 - Tawk.to
“AI Assist tiers and top-up pricing differ between the pricing page and help centre”
Third-party teardown, September 2026
Frequently asked questions
- Which has better AI?
- Tidio's Lyro is the more developed of the two. Both are add-ons; SupportLime's AI is the core product.
Other comparisons
Or skip both
SupportLime: AI answers with sources, inbox and tickets, unlimited teammates, one flat price. Free plan, no card.