FAQ automation
Your FAQ, as a conversation
Nobody reads a 60-question FAQ page. They ask one question. SupportLime crawls your FAQ and help pages and answers that one question directly, in the visitor's words, with a link to the page.
Setup in three steps
- 1
Crawl the FAQ
Your FAQ, help centre and policy pages are indexed in minutes.
- 2
Add what is missing
The analytics "could not answer" list tells you which questions to add as Q&A.
- 3
Keep it current
Daily re-crawl on paid plans, or re-sync after you publish.
What changes
- One answer instead of a wall of text
- Works in the visitor's language
- Analytics shows which FAQs are actually asked
- Follow-up questions are understood in context
Frequently asked questions
- Do I need to restructure my FAQ?
- No. Clear headings and one question per section help, but the crawler handles ordinary pages fine. See the blog post on writing a knowledge base an AI can answer from.
- What if two pages contradict each other?
- Pin the right answer with a Q&A pair. Q&A sources outrank crawled text.
Other use cases
Try it on your own site
Free plan, no card. Paid plans start at $29 with unlimited teammates.