Customer support
Customer support that answers at 2 a.m. and knows when to stop
Most support questions are the same twenty. Put the answers on your site, let the assistant handle those, and spend your time on the ones that need a person. SupportLime bundles the widget, a shared inbox and tickets at one flat price.
Setup in three steps
- 1
Add your site
We crawl your pages, help docs and policies. Add Q&A for anything that is not written down.
- 2
Test it
Ask it your top twenty questions in the test chat. Fix gaps with text or Q&A.
- 3
Go live
Paste the script tag. Visitors get answers; you get the handoffs in your inbox.
What changes
- Fewer repeat emails
- Answers in every language, around the clock
- Every handoff comes with the visitor's email and the page they were on
- Unanswered questions become a to-do list for your knowledge
Frequently asked questions
- Will it replace my help desk?
- For teams of one to ten, usually yes: inbox, tickets and the AI widget are all included. Larger teams with phone and email queues may keep their help desk and use SupportLime for the website.
- How accurate is it?
- As accurate as your content. It only answers from your pages and says when it does not know. Use the test chat and the "could not answer" list to improve it week by week.
Other use cases
Try it on your own site
Free plan, no card. Paid plans start at $29 with unlimited teammates.